We grow your Customer Success into a revenue machine

Ambitious B2B SaaS companies trust us to deliver sustainable growth by reducing churn, optimizing Customer Success teams and scale operations. We use our proven, research-based methodology to help SaaS companies drive customer-led revenue growth, inject maturity and transform Customer Success from a cost center to a revenue generator.

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Customer Success experts

How we support your growth:

Customer Success strategy

Strategy audit & development

We provide a comprehensive analysis of your approach: we identify gaps, assess technology and uncover hidden opportunities to optimize your retention and recurring revenue growth.

Customer Success experts

In-house operators

Benefit from the expertise of seasoned leaders on a flexible and cost-effective basis. We work as your wingman to manage projects, lead teams or own transformation programs.

Customer Success training

Training & workshops

We bring tailor-made individual or team trainings personalised to your unique challenges to bring maturity in your Customer Success teams and bring everyone's skills to the next level.

Customer Success technology

CS platforms & technology

Customer Success at scale, using platforms, AI and technology is a must-have for modern Customer Success. We guide you through the complex landscape and implement the tools that provide added value for your organisation.

40+

years of combined experience by the leadership team

150+

customer success professionals trained this year so far

10+

countries we worked in this year. Our customers are based across EMEA.

WE ARE EXPERIENCED CUSTOMER SUCCESS OPERATORS

We remove friction & solve pain points.

Successful B2B SaaS companies deliver sustainable growth through strong Customer strategy, execution and people. There's no reason you can't achieve that, too.

High Customer churn

A direct threat to revenue and growth and you don't know how to adress the situation.

Lack of Customer Insights

Without deep insights into customer behavior and needs, it’s difficult to tailor the customer experience effectively.

Build high performing teams

High turnover within the Customer Success team disrupts service and affects efficient growth & adoption.

Cross-depertmental collaboration

Misalignment between Customer Success and departments like Sales, Product, or Marketing limits growth.

Scaling CS efforts

As the customer base grows, maintaining a high level of service can become challenging.

Managing Customer Expectations

Misaligned expectations can lead to dissatisfaction, even if the product performs well.

Proving ROI of Customer Success

Demonstrating the tangible value that Customer Success brings to the business can be challenging.

Increase product adoption

Succesful CS strategies lead to increased product usage and higher retention rates.

FAQ

Got a question on our operating model?

Why work with external operators?

When we speak with SaaS companies, the common thread is that everyone is heavily focussed and invested on the new sales side of the business ("I want to have new logo's).

The challenge remains how to nurture existing customers and benefit from the huge impact that an incremental improvement of the GRR or the NRR brings to the entire business, especially now the GAAC (Growth At All Cost) era is over.

Here are some reasons that are a good indicator to hire an external Customer Success operator:

1. You have high levels of churn and are not sure how to adress them

2. There's slow product adoption with impact on trust and satisfaction (and renewals and expansi​on...).

3. You lack insights into what outcomes or benefits your customers want to see.

4. There's no alignment across teams.

We're there to help you. We support and guide you in solving issues like these, and give you an outside perspective on how to educate your customers, identify quick wins that impact the revenue or how to build, scale and hire a high-performing CS team.

The ultimate goal is to make ourself unnecessary and drive the maturity of your post-sales organisation so it becomes independent.

What's the difference with traditional consulting?

We're not consultants or an agency. We are a dynamic team of seasoned Customer Success leaders and experts dedicated to bring maturity in your post-sales organisation.  Leveraging our experience, our data-driven methodology and our network of partners, we focus on executing and growing your business. 

When you partner with us, you get our full, undivided expertise. No outsourcing to juniors, no one-size-fits-all solutions. We fully integrate with your team, working across every stage of the customer journey to craft a strategy pr solution suited to  your needs.

Our ultimate goal? To equip you with the knowledge, processes, and tools to sustain profitable growth independently, so you’re not reliant on us—we aim to work ourselves out of a job.

How can we collaborate?

There are three ways companies work with us: either through a monthly or yearly retainer  (e.g. interim or fractional) on a pay as you go base (e.g. project work) or on a subscription model (e.g. training and coaching). We're happy to listen to your needs and propose a way of working that works for your organisation.

What exactly do you offer?

We support companies with Customer Success in a number of different ways:
  • Audit: We look and asses your current situation with a neutral, external eye. We take a deep dive into strategy, operations, maturity, team and identify where the biggest areas for improvement are. 
  • Advisory & Coaching: We offer advisory and coaching on a short term or long term base. This is for individuals or leaders who need an expert wingman to brainstorm and challenge the set-up for Customer Success. 
  • Interim & Fractional: We act as an operator in your organisation, on an interim basis, with the goal to improve maturity and results. Benefit from the expertise of seasoned leaders on a flexible and cost-effective basis. We like to roll-up the sleeves and do the real work together with you, not just tell you what should be done.
  • Workshops & trainings: Dedicated training and ready to use frameworks to enhance your customer success team.