We are the Customer Success experts for ambitious SaaS companies.

The House of Retention is a boutique advisory and consulting firm based in Ghent, the SaaS capital of Belgium. We support founders and executives of ambitious SaaS companies in EMEA with our proven methodology to build and scale high-impact Customer Success teams. Our combined experience of +35 years in the field is the foundation of The House of Retention where you can rely on.

Meet the leadership team

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Ramses Bossuyt

Co-Founder & CEO

Ramses is a former global Customer Success leader in the martech industry. He has spent the last 15 years building and leading Customer Success and Customer Experience teams, both in B2B SaaS as in Technology services. 

His experience comes from working both at challenger & premium brands, from start-ups to well established global companies, leading in a deep understanding how to adapt strategies for the unique needs of each company.

TOM

Tom Carnewal

Co-Founder & CCO

Tom boasts a track record spanning 25 years in the SaaS industry. He has assisted nearly 100 companies across three continents, successfully transforming and improving their businesses. As a co-founder of two SaaS startups, Tom has been at the forefront of innovation.

Named a Top 100 Strategist in Customer Success for 2023, his dedication to driving results and fostering growth continues to make waves in the industry.

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Proven methodology

At The House of Retention, we use our own proven, research-based methodology to help SaaS companies drive customer-led revenue growth, inject maturity and transform Customer Success from a cost center to a revenue generator. 

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Results
Results
DETAILS

Data-driven approach

The foundation of our methodology is extensive data research we concluded in 2022. It gave us many new insights and a great understanding of the do’s and don’ts in customer success for growing companies. With a set of clear parameters we will define your priority actions and the KPIs to track progress and improve your customer success over time: lean and mean.

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Why work with us?

Strategy development

We are in Customer Success since the early days of SaaS. We understand your pain points and have done this before

Revenue focussed

Our work results in tangible revenue outcomes. We focus on the essence of Customer Success: revenue contribution with a customer-first mindset.

Integrated

We don't act as consultants, but as operators in your organisation, aiming to be an extgension of your post-sales team and contribute to your success.

Seasoned experts

No outsourcing to junior profiles. All our missions are executed by experienced, vetted professionals that apply our methodologies.

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